Verso le 7 a.m. EST (New York), quindi attorno alle 13 ore italiane, diversi utenti su Twitter hanno vociferato un problema con la neonata Disney Plus: non riuscivano ad accedere alla piattaforma streaming.
Il sito Downdetector.com ha registrato punte di 7194 segnalazioni verso le 13 e 8415 attorno alle 15. Problemi con le password, la frase: ‘Sorry something went wrong’ apparsa sui pc di moltissimi utenti.
Impossibilità di accesso con la app ed errori di connessione sugli smartphone, loading infiniti per qualsiasi cosa sia sul telefono che sul computer…
Ora una congestione del traffico è più che comprensibile, ricordiamo il crash di HBO Now per la premiere della stagione sette di Game of Thrones.
Questa estate Michael Paull, presidente dei servizi streaming della Disney ed ex-CEO di BAMTech (la tecnologia usata per anni per HBO Now) aveva dichiarato a The Verge di aver preso in considerazione la possibilità di una congestione del servizio il day one.
A differenza di Game of Thrones e del canale sportivo ESPN+, qui non ci troviamo di fronte a un evento di al massimo qualche ora. Inoltre non è un problema localizzato, ci sono segnalazioni dagli USA, dal Canada, dai Paesi Bassi, da Seoul, dalla Repubblica Dominicana…
La piattaforma ha da poco comunicato via Twitter che la domanda ha superato le loro aspettative e che stanno lavorando per risolvere il problema:
The demand for #DisneyPlus has exceeded our highest expectations. We are so pleased you’re excited to watch all your favorites and are working quickly to resolve any current issues. We appreciate your patience.
— Disney+ (@disneyplus) November 12, 2019
@disneyplus @Disney in Puerto Rico I am getting an error 42 and 39 on my Xbox when trying to play a movie. Suddenly I was able to play one. On my iPad I get a “Disney+ is unavailable at yout location” and can’t play a thing. Do you know what’s going on? pic.twitter.com/N4EYGFuuA9
— Daniel (@danidiazphoto) November 12, 2019
Disney plus is cool and all but 90% of what I’m trying to work gets this error pic.twitter.com/wf8vwhljMy
— jordan (@jordannard) November 12, 2019
I get an error on the Disney+ app with my Samsung TV. Can’t even log in. Really surprised they didn’t launch the apps in advance just to ensure they were field deployed before the actual launch. Good luck to the team trying to handle this roll out today (my Rokus worked) pic.twitter.com/1e9BwCvS4j
— gph (@GavinInNY) November 12, 2019
No offense @Disney but keeping the Disney+ app unavailable for download until right at launch is just plain bad marketing. Do you really REALLY want to see your servers crash from traffic overload launch day? Seriously?
— Brunauss Testburn (@BrunaussT) November 11, 2019
Fourteen hours after launch and I can’t connect to @disneyplus on any of my Androids or my Fire TV sticks. Seriously lame. Please fix it, @Disney. #NotReadyForLaunch So glad I paid for three years service in advance. 🙁 pic.twitter.com/ZZqtTCthBX
— Chuck (@wanderingwon) November 12, 2019
The only thing I’ve been able to do so far with Disney+ is set this avatar, which is fitting https://t.co/hr9C3M4Fm2 pic.twitter.com/1YZbICuCwq
— Dieter Bohn (@backlon) November 12, 2019
Disney+ launch is a bit of a mess. You can’t even sign up, and if you have an account then there are lots of errors. Yikes https://t.co/HGJbriuIqv
— Tom Warren (@tomwarren) November 12, 2019
Anyone else having problems watching The Mandalorian? Currently is the only thing I can’t watch. #DisneyPlus #TheMandalorian pic.twitter.com/770DIqx7OX
— Jorgie82 (@jorgie82) November 12, 2019
@disneyplus It’s been over an hour and I’m still on hold. I try to sign in and it says call customer service. Waiting over an hour is ridiculous. You should have anticipated these problems and had enough customer support staff to not have to wait OVER AN HOUR! pic.twitter.com/x9KahIO17J
— Alex Ball (@Atkball) November 12, 2019
In Italia il servizio arriverà il 31 marzo.